Training on ‘Introduction to Total Quality Performance

For Ugandan companies to be competitive enough, it is essential to put in place measures and mechanisms that all goods and services for domestic or export consumption meet the required quality standards through appropriate production processes.   Total Quality Management is an organization-wide effort to install and make a permanent culture where employees continuously improve their ability to provide on-demand quality products and services that customers will find of value.

We have designed this course to provide participants with a general understanding of how to implement quality management principles and practices within an organization to enhance employee satisfaction, employee performance and customer satisfaction.

The course will also enable participants to interact with key Uganda National Bureau (UNBS) officials so that they learn more about UNBS procedures of product and System Certification. During the interaction, participants will discuss practical challenges Industrialists face in the Process of Product and System Certification.

Objectives

Participants will be able to:

• Measure their contribution to quality improvements to their products or services.
• Appreciate how their work contributes to the quality of the end product.
• Monitor, measure, control and document processes.
• Prepare for Product and System Certification
• Appreciate Principals and Stages of Standards Development

Training Methodology

We shall use a variety of methods ranging from demonstrations, group discussions, group presentations, individual assignments, and observation of short educative movies, games, and simulations.  On the last day, we shall visit the Uganda National Bureau of Standards, a regulatory body with a mandate of ensuring quality products and processes in Uganda.

Target Participants

Quality management is not only a concern of the production department but involves all departments in an industry, ranging from administration, procurement, production, stores, dispatch, marketing, sales, and research and development to mention but a few. This course should therefore be attended by the managers, Heads of departments, and assistants from the above-mentioned departments.

Download Booking Form Here

To participate fill the attached booking form. For further information, please contact; Nestorio Muhanguzi on 0773414720 email; nestamuhanguzi@gmail.com  and Joseph Kyalimpa on 0773420255, kyalimpajoseph@uma.or.ug  Patrick Mwesigye on 0772454803, email: m.patrick@uma.or.ug;