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UMA Events - Details
| when: |
23.04.2009 - 24.04.2009 |
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| Event title |
2 Day Seminar - Tackling Debt Collection 23rd - 24th Apr 09 |
| Where: |
Uganda Manufacturers Association Showground Lugogo
- Kampala |
| Category: |
Training Events |
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2 DAY SEMINAR ON TACKLING DEBT COLLECTION HASSLES AS A TEAM! Last year in April, we held a seminar on the above mentioned subject. The booking was over-whelming and we had to turn off some potential participants. This seminar was designed for a maximum of 25 participants and ensured that results were obtained by sending the participants to try out with their client the techniques learned and then reported back the following day on the results which were discussed and critiqued. This year we are organising similar course! There are several advantages which accrue to companies when they offer and properly manage credit. Benefits of credit include:- widening the market, customer retention, getting rid of stock that might expire or get damaged and selling at higher prices. On the other hand companies must be cautious when offering credit as companies have lost huge sums of money through bad debts or delayed collections. The purpose of this seminar therefore is to equip our members with practical collection skills for their staff to work collectively as a team so as to attain their expected targeted credit sales and yet realize a steady cash flow as well. The seminar is very practical and particularly important to the Ugandan business community which operates in a very poor debt culture.. Course ObjectivesBy the end of the seminar participants will be able to:
- Collect successfully within the credit grace period.
- Handle difficult debtors without losing them.
- Identify the causes of delinquency and their solutions.
- Acquire effective telephone collection techniques.
- Acquire techniques of collecting institutional debtors (like ministries, companies, government).
- Handle individual difficult debtors.
Course StyleThe seminar shall be divided into 4 major parts:1. A pre-training exerciseParticipants will be asked to draw a list of at least four cumbersome debtors of their company and a brief description of the efforts to collect the debt from them. They should come with that report in the seminar. 2. Class sessions on debt collection techniques This will be during the morning session of day one and the whole of day two. The session are highly participatory with a lot of experience sharing some of which are from the facilitators own experience. (see Program). 3. Field visits and application of learned techniques In the afternoon session of day one participants will be asked to go and apply the debt collection techniques learned in the morning session. In case a participant does not achieve the expected output then discussions will be held to ascertain why and way forward on the second day. 4. Follow up sessionThe facilitator will make a follow up on the participants a month after the training to assess their performance and this will be at the company’s request in order to establish a collection strategy tailored to their needs. Program
| Time |
Day One- Thursday 23th d April 2009. |
Day Two- Friday 24th April 2009 |
| 8.30am |
Registration |
|
| 9.00am |
Understanding the debt collection industry (International vs. Ugandan Environment.) |
Effective Customer Service In Debt Collection. |
| 10.00am |
The Role Of Teamwork In Handling The Credit Grace Period to avoid Arrears and Collection Disappointments. |
Different Collection Skills For Different Debtors |
| 10.45am |
Break |
Break |
| 11.00am |
The Techniques Of Telephone Collection Skills. |
How to Set Collection Targets. |
| 12.00pm |
Approaches: Which One & When? |
The Art Of Debt Counselling and Skip Tracing |
| 1.00pm |
Lunch |
Lunch |
| 2.00pm |
Field Visits and Application of Learned Debt Collection Techniques |
Review of in field exercise: case by case from each participant |
| 3:00pm |
Assessment of collection results and performance award. |
| 4:00pm |
Evaluation and Closure |
Target Participants: Debt collection should be every employee’s duty and not left to the Accounts Department alone since it affects cash flow that is the engine of the company. This course is therefore suitable for: a) The Sales/Marketing Staff, Credit/Loan Officers -This is where credit originates from as they interface with the clients right at the beginning in the selling or appraisal process.b) The Professional/Technical Staff -Those involved in assembling parts and offering after sales service like fittings of parts, furniture or computers.c) Office Assistants -for those who carry out delivery of documents like invoices.d) Accounts Staff like the Debt Collectors, Revenue Officers, and Accountants - Those directly involved with money collection on telephone or physically in the field.e) Customer Care & Front Desk Officers/Receptionists -answering queries or complaints from clients about poor workmanship or invoicing etc.
| Venue: UMA Conference Hall Lugogo Show Grounds Cost for the two days 2 days· 175,000/= per participant from UMA member companies.· 200,000/= per participant from Non-UMA member companies.Date :Thursday April 23rd andFri. 24th April 2009 |
Booking Form:Name of Company/Firm…………………………………………………………. Tel………………………………………… Fax.................................................. E-mail ……………………………………………………………………………... Names of Participants.1……………………………………………………………………………………. 2…………………………………………………………………………………….. 3……………………………………………………………………………………. Person responsible for training in your company: .....................................................Tel…………………………………… |
Payment is to be made in the names of Uganda Manufacturers Association before 22nd April 2009 at, Lugogo Show Grounds in the office of the Director Finance and Administration.
The Facilitator
Ms Juliet Negunon holds a B.B.A. (MUK) and is a Professional Member of the American Collectors Association based in the USA and also attended collection training in USA.. She has 16years of experience in the collection industry as a Debt Collector and Trainer of Debt Collectors.
As a Debt Management Consultant, Juliet has made massive recoveries from all types of debtors ranging from Government Ministries to individuals involving loans, commercial, consumer and subscription debts for many organizations like Spear Motors Ltd, Transami, New Vision Printing & Publishing Corporation, Monitor Publications Ltd, Interfreight, Liaison Insurance, Lonrho Motors etc. She has worked as a Recovery Specialist for the Uganda Local Governments Association and has established practical collection strategies for its members that comprises of all Districts and Sub counties.
As a Debt Management trainer, she introduced the first Debt Collection training in Uganda in 1999 and has trained many in various organizations who have improved their collections after attending her seminars. She has facilitated for leading institutions like Uganda Manufacturers Association, Management Training and Advisory Center (MTAC) and Civil Aviation Authority. Her wide experience in facilitating both open and in-house collection training has benefited many institutions like UDB, Stanbic Bank, DFCU, Uganda Telecom, National Medical Stores, National Water & Sewerage Corporation, Umeme, Serena Hotel, to mention but a few.
Last year we carried out a similar course. Six months later our monitoring and evaluation team carried out an impact assessment and below are some of the responses from the participants who attended the seminar. ‘Immediately after the course I made a good collection of 15 million from the Law Society of Uganda for my company and I was personally paid 1.5 million ( 10% commission). I would recommend all accountants; sales people and debt collectors attend this seminar. – Fernandez J.A Supervisor Microcare’. ‘In the afternoon of the first day of the course I went out to see a debtor my company had written off and using the skills I had acquired that morning I was able to get a post dated cheque – participant from ‘Statewide Insurance Company SWICO’ ‘I do not collect debts directly, but the course being practical and business oriented, it highly enriched my business and negotiation skills. The course is good for any one involved in business– Farncesca Mirembe Assistant Supervisor (SWICO) ‘Sure the course was very useful...I Baganda Winnie-Assistant Manager Imports- Sugar Corporation of Uganda Limited( SCOUL)- ‘I Now push for written commitments on payment dates whenever I am dealing with any one on credit terms. Before visiting the debtor to collect the money, I first make telephone calls. This approach has enabled me to collect 80% of the would be bad debts. - Achintra Mistra, Finance Manager Rwenzori Bevarages Limited. The course was very beneficial. Today the company does not have as many debtors as it had before we attended the course. If you are organising a similar course inform us so that we can send more participants. Kiguli Patrick Accountant- Cable Corporation Limited For more information contact: KYALIMPA JOSEPH, (UMA Training Consultant) Tel 071-2-181182 email-
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
, Patric Mwesigye (The Training Mobiliser) on Tel 071-2-928772 Yours sincerely, Bruno EmwanuDirector in Charge of Training
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From the Secretatrient
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